Returns

If you are not completely satisfied with your purchase please feel free to contact us and we will do our best to please you.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. (This does not include damaged box)

Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@racwel.co.uk.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, first send us an email at contact@racwel.co.uk

 with a picture of your damaged item.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us at contact@racwel.co.uk.


You will be responsible for paying for your own shipping costs for returning your item. Plus a restocking fee of 15% since we have to repackage that one and use a new box. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if we send you a shipping label) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

Order Cancellation & Modification

UPDATE (12/04): Due to the holiday season, we do not accept any order cancellations at this time as all orders are processed as quickly as possible for holiday deliveries. 

If we are contacted while the order is still in early stages of processing, we may, at our discretion, modify the color, type, and shipping address upon request.

If you notice a mistake on your address, please reach out immediately and that will increase your chances of getting it fixed. Refunds will not be available for products that were never received due to a mistaken address.

International Shipments

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

Contact Us

If you have any questions about our returns and refunds policy, please contact us at contact@racwel.co.uk or bye phone  +44 208 159 6080.

This page was last updated  December 04, 2020